Travelero Cancellation Policy
Clear, transparent guidelines for all ride types
Fastest Refund
2-7 Days
Free Cancellation
1 Hour Window
Transparent Fees
Clear Pricing
Policy Guarantee
No Hidden Charges
Understanding Your Travelero Policies
Travelero provides transparent cancellation and refund policies tailored to different service types. Our guidelines ensure fair treatment for both passengers and driver partners while maintaining service reliability.
Note: All refunds are processed within Approved refunds process within 2-7 business days to original payment method to your original payment method.
Service-Specific Policies
Airport Drop Services
Transfers from city locations to airport terminals
Waiting Policy
Free waiting: 15 minutes
Extended waiting: ₹50 for every additional 5 minutes beyond free period
Cancellation Policy
Free cancellation: Up to 1 hour before scheduled pickup
| Time Before Pickup | Charges |
|---|---|
| More than 1 hour before pickup | Full refund |
| Within 1 hour of pickup time | ₹500 cancellation fee |
| After driver arrival at pickup location | No refund available |
Important Note
Travelero reserves the right to cancel service after 30 minutes of passenger waiting time at pickup location. No cancellation fees apply if driver arrives late, though waiting charges may accumulate.
Airport Pickup Services
Transfers from airport terminals to city destinations
Waiting Policy
Free waiting: 15 minutes after flight landing time
Extended waiting: ₹50 per additional 5-minute interval
Cancellation Policy
Free cancellation: Minimum 1 hour prior to arranged pickup time
| Time Before Pickup | Charges |
|---|---|
| Cancellation more than 1 hour in advance | Complete refund |
| Less than 1 hour before scheduled pickup | ₹150 processing fee |
| After designated pickup time has passed | ₹150 service charge |
Important Note
We may cancel bookings after 30 minutes of waiting at airport pickup zones. Late driver arrival doesn't incur cancellation penalties, but waiting time fees remain valid.
City Rental Packages
Local hourly or daily vehicle rentals within city boundaries
Cancellation Policy
Free cancellation: Up to 60 minutes before rental commencement
| Time Before Pickup | Charges |
|---|---|
| More than 1 hour prior to start time | Full amount refunded |
| Within 60 minutes of rental start | ₹500 cancellation charge |
| After rental period has begun | No refund applicable |
Extension Policy
Rate: ₹1000 per additional hour
Condition: Subject to vehicle and driver availability
Outstation Journeys
Inter-city and suburban travel services
Waiting Policy
Free waiting:
Extended waiting:
One-way trips: 30 minutes complimentary waiting, then ₹50 per 5-minute segment
Round trips: Vehicle available throughout journey duration for flexible usage
Pickup within city limits
Free cancellation: Up to 1 hour before departure
| Timeframe | Charge |
|---|---|
| More than 60 minutes pre-pickup | Complete refund |
| Within 60 minutes of scheduled departure | 50% of fare or ₹1,500 (lower amount applies) |
| After scheduled pickup time | No refund provided |
Pickup outside city boundaries
Free cancellation: Minimum 6 hours before arranged pickup
| Timeframe | Charge |
|---|---|
| More than 6 hours before pickup | Full amount reimbursement |
| 3 to 6 hours before scheduled time | ₹2,000 or 50% of trip cost (lower value applies) |
| Up to 3 hours before pickup | ₹5,000 or complete trip fare (whichever is lower) |
| After pickup commencement | No refund available |
General Terms & Conditions
refund Timeline
Approved refunds process within 2-7 business days to original payment method
dispute Resolution
Billing concerns must be raised within 48 hours of service completion
modification Policy
Ride modifications may affect pricing and cancellation terms
peak Hours
Additional charges may apply during high-demand periods
force Majeure
Extraordinary circumstances may lead to policy adjustments
Need Assistance?
Our dedicated support team is ready to assist you with any questions about cancellations, refunds, or policies.
Email Support
support@email.travelero.in
Call Us
+91-9217623368
Quick Tips
- 1
Cancel at least 1 hour before pickup for free cancellation on most services
- 2
Check your service type for specific waiting time policies
- 3
Report any issues within 48 hours of ride completion